Credit is awarded for participation in the whole conference (no partial credit) based on the attendee’s entries on the attendance form. Learners must also complete the course evaluation after each event. This evaluation includes a self-assessment of the attainment of learning outcomes and a summary of the learner’s intent to change. The total number of credits will be reported directly to ASHA after the conference concludes. When you provide your ASHA ID number at registration or during sign-in, you authorize IDALA to report CEUs for this course on your behalf. 

If you do not subscribe to the ASHA CE Registry, your attendance will qualify for Professional Development Hours (PDHs) but will not be eligible for ASHA CEUs. You must self-report PDHs at the conclusion of your 3-year certification maintenance interval; your attendance certificate serves as proof of attendance if ASHA selects you for a random CE audit.

Cancellations directed to alisonkuperberg@dyslexiala.org are accepted by Friday, February 27, 2026 to be eligible for a full refund minus a $50 processing fee. No refunds are available after that date.

I. Procedure for Filing a Complaint

A. Initial Feedback

Participants are encouraged to provide feedback directly to on-site volunteers for in-person events or support staff/volunteers for virtual events during or immediately after the session. This timely feedback will enable staff/volunteers to resolve minor issues informally.

B. Formal Complaint Submission

If the issue cannot be resolved after initial feedback, or the complaint is more serious and significant, participants should follow these steps to submit a formal complaint.

1. Submission Method
   Participants shall submit a complaint in writing by emailing IDALA at alisonkuperberg@dyslexiala.org.

2. Required Information
   The complaint must include the following details:
   a. Participant’s full name
   b. Participant’s email address and phone number
   c. Session title and date
   d. Description of the complaint
   e. Supporting documentation (if any)
   f. Include “Formal complaint submission” in the subject line

II. Complaint Review Process

A. Acknowledgement

1. Complaints will be acknowledged within five (5) business days of receipt.

2. The acknowledgement will include the timeline for investigation and resolution.

B. Investigation

1. The IDALA President will assign an individual to investigate the complaint.

2. IDALA will review and investigate the complaint, which may involve:
   a. Interviews with the participant, IDALA volunteers, and course instructors/presenters
   b. Review of course materials and evaluations

3. The participant will be informed following the conclusion of the investigation.

4. The resolution is considered final.

III. Confidentiality

The confidentiality of all complaints and related documentation will be preserved. Sharing of relevant information shall be limited to individuals conducting the investigation, proposing a resolution, and communicating with the participant.

IV. Retaliation

Participants who file complaints in good faith shall not face retaliation or discrimination.

V. Record Keeping

Documentation of complaints will be retained for five (5) years, and thereafter securely removed from IDALA digital and hard-copy files.